Customer Experience Host & Scheduler — Full-Time

Floyd's 99 Barbershop; Woburn (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Woburn, MA is hiring a full-time Client Services Host to keep days running smoothly. You’ll answer calls, schedule treatments, upsell services, provide price estimates, and welcome clients with a friendly, professional attitude.

Weekend and evening shifts are required. Join a fast-paced team at a national barber shop brand offering competitive pay, full benefits for eligible employees, growth opportunities, and a fun, supportive environment.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Ability to work in a fast-paced environment.
• Excellent phone and in-person communication skills.
• Commitment to helping others and teamwork.
• Strong organizational skills and time management.

Responsibilities

• Answer phone calls and respond to client questions.
• Schedule beauty treatments and manage appointments.
• Upsell services or products when possible.
• Provide cost estimates and wait times for services.
• Assist with general cleaning to keep the shop presentable.

Skills

Customer service

Phone communication

Team collaboration

Time management

Confidentiality

Job description

Floyd's 99 Barbershop in Woburn, MA is hiring a full-time Client Services Host to keep days running smoothly. You’ll answer calls, schedule treatments, upsell services, provide price estimates, and welcome clients with a friendly, professional attitude.

Weekend and evening shifts are required. Join a fast-paced team at a national barber shop brand offering competitive pay, full benefits for eligible employees, growth opportunities, and a fun, supportive environment.