Client Services Host

Floyd's 99 Barbershop; Schaumburg (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

EAP program

Nationwide locations

Job summary

Floyd's 99 Barbershop in Schaumburg, IL is seeking a full-time Client Services Host to keep days running smoothly. You will answer calls, schedule services, upsell offerings, and provide cost estimates. A positive, team-oriented attitude is essential.

This role requires weekend/evening availability and offers health benefits for full-time staff, with opportunities for growth across nationwide locations.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Excellent communication skills over the phone and in person.
• Ability to work a flexible schedule including weekends/evenings.

Responsibilities

• Answer phone calls, schedule treatments, and respond to questions.
• Promote services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling appointments.
• Help with general cleaning to keep the retail space presentable.

Skills

Customer service

Phone & in-person communication

Team collaboration

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Schaumburg, IL barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

We're not just cutting hair-we're setting the vibe. Located in the heart of one of Chicagoland's busiest hubs, our shop sits near Woodfield Mall, top-tier restaurants, and some of the best nightlife around, making it the perfect spot to work hard and play harder. We thrive on bold creativity, precision cuts, and a team-driven atmosphere where everyone has each other's back. No cookie-cutter styles, no egos-just a crew that's passionate about the craft and committed to keeping clients looking and feeling their best. Whether you're a seasoned pro or looking to take your skills to the next level, Floyd's 99 Barbershop in Schaumburg is where talent, culture, and opportunity collide.