Client Services Host — Dynamic Team Player with Growth

Floyd's 99 Barbershop; Lyons Township (IL); On-site; USD 38,970,000 - 52,724,000; Full time

Benefits offered by this job

Employee assistance program

Career growth opportunities

Health benefits for full-time

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in La Grange, IL is hiring a full-time Client Services Host. You will handle phone inquiries, schedule services, answer questions, and upsell products in a friendly, fast-paced retail/barbershop setting.

We offer a competitive wage of $16.00/hour, strong benefits for full-time staff, and opportunities for growth within a nationwide brand that values a relaxed yet professional atmosphere and exceptional customer service.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty environments.
• Ability to work in a fast-paced setting and adapt quickly.
• Excellent phone and in-person communication skills.
• Commitment to helping others and working with a team.
• Strong organizational skills and attention to detail, with ability to maintain confidentiality and a flexible schedule.

Responsibilities

• Answer phone calls, schedule treatments, and respond to client questions.
• Upsell treatments or products when appropriate to enhance client experience.
• Provide cost estimates and wait times before booking appointments.
• Promote Floyd's services and maintain a welcoming shop environment.
• Assist with general cleaning to keep the retail area presentable.

Skills

Customer service

Team collaboration

Time management

Confidentiality

Flexibility

Job description

Floyd's 99 Barbershop in La Grange, IL is hiring a full-time Client Services Host. You will handle phone inquiries, schedule services, answer questions, and upsell products in a friendly, fast-paced retail/barbershop setting.

We offer a competitive wage of $16.00/hour, strong benefits for full-time staff, and opportunities for growth within a nationwide brand that values a relaxed yet professional atmosphere and exceptional customer service.