Guest Experience Host — Weekends & Evenings

Floyd's 99 Barbershop; Geneva (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits for full-time

Employee assistance program

Growth opportunities

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Geneva, IL is seeking a full-time Client Services Host to greet guests, answer calls, schedule treatments, and promote services with a friendly, professional demeanor. The role requires weekend/evening flexibility and a focus on delivering excellent customer experiences.

You will help upsell services, provide cost estimates, and maintain a clean, welcoming shop atmosphere while supporting a collaborative team in a nationwide brand.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Ability to work in a fast-paced environment.
• Excellent phone and in-person communication skills.
• Strong teamwork and collaboration abilities.
• Commitment to helping others and maintaining confidentiality.

Responsibilities

• Answer phone calls and respond to client questions to meet needs.
• Schedule treatments and upsell services or products when appropriate.
• Provide cost estimates and wait times before bookings.
• Keep the shop running smoothly with an upbeat, professional attitude.
• Assist with general cleaning and maintaining a welcoming retail space.

Skills

Customer service

Phone communication

Time management

Team collaboration

Confidentiality

Job description

Floyd's 99 Barbershop in Geneva, IL is seeking a full-time Client Services Host to greet guests, answer calls, schedule treatments, and promote services with a friendly, professional demeanor. The role requires weekend/evening flexibility and a focus on delivering excellent customer experiences.

You will help upsell services, provide cost estimates, and maintain a clean, welcoming shop atmosphere while supporting a collaborative team in a nationwide brand.