Client Services Host

Floyd's 99 Barbershop; Lyons Township (IL); On-site; USD 38,970,000 - 52,724,000; Full time

Benefits offered by this job

Employee assistance program

Career growth opportunities

Health benefits for full-time

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in La Grange, IL is hiring a full-time Client Services Host. You will handle phone inquiries, schedule services, answer questions, and upsell products in a friendly, fast-paced retail/barbershop setting.

We offer a competitive wage of $16.00/hour, strong benefits for full-time staff, and opportunities for growth within a nationwide brand that values a relaxed yet professional atmosphere and exceptional customer service.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty environments.
• Ability to work in a fast-paced setting and adapt quickly.
• Excellent phone and in-person communication skills.
• Commitment to helping others and working with a team.
• Strong organizational skills and attention to detail, with ability to maintain confidentiality and a flexible schedule.

Responsibilities

• Answer phone calls, schedule treatments, and respond to client questions.
• Upsell treatments or products when appropriate to enhance client experience.
• Provide cost estimates and wait times before booking appointments.
• Promote Floyd's services and maintain a welcoming shop environment.
• Assist with general cleaning to keep the retail area presentable.

Skills

Customer service

Team collaboration

Time management

Confidentiality

Flexibility

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our La Grange, IL barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Come join the Floyd's 99 Barbershop team in La Grange! With local boutiques, delicious eateries, and a welcoming community, this location is a hub of activity and fun. But it's not just the great location-we're all about creating a laid-back yet professional atmosphere where both clients and team members thrive. We provide expert haircuts tailored to each client's unique style, and we do it with a smile and positive energy. If you're looking for a place where you can grow your skills, be part of a supportive team, and enjoy every day you're at work, Floyd's 99 Barbershop in La Grange is the place for you!

Become a critical part of our barbershop and retail operations. We're excited to meet our new Client Services Host.