Client Services & Front Desk Specialist

Centennial Mental Health Center, Inc.; Fort Morgan (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Centennial Mental Health Center, Inc. is seeking an Office Assistant to serve as the friendly, professional face of the clinic. You will greet clients, handle check-in/check-out, schedule appointments, and route inquiries to the appropriate departments.

You will support billing activities, verify insurance, and assist with cash handling and deposits, while maintaining accurate records and ensuring smooth daily operations across multiple service lines.

Qualifications

• High school diploma or GED; QMAP Certification within 90 days of hire.
• 2+ years of experience working in a public office setting preferred.
• Ability to prioritize work and manage time effectively and independently
• Intermediate use of Microsoft Word, Excel and Outlook
• Ability to communicate professionally in person and on the phone
• Understanding of electronic systems; prior EHR experience preferable
• Ability to adjust to new situations encountered on a daily basis
• Ability to maintain constructive working relationships with employees of all levels
• Ability to manage various tasks and duties simultaneously

Responsibilities

• Greet clients face-to-face or on the phone in a pleasant and professional manner.
• Complete client check-in per protocol for single service line (medical, substance use disorder, or mental health).
• Record client arrival time and monitor waiting area.
• Direct clients to Billing Department for assistance with financial accounts.
• Schedule client appointments following protocols.
• Provide administrative support to the facility.
• Respond to requests from clinics and partnering organizations.
• Process referrals via phone or walk-in.
• Respond to emails and EHR tasks.
• Verify insurance coverage and client information.
• Assist in monthly clinic meetings.
• Collect and reconcile payments; process deposits to banks.
• Maintain current fee schedules and reference documents.

Skills

Time management

MS Word

MS Excel

Communication skills

EHR experience

Education

High school diploma or GED

QMAP Certification within 90 days

Tools

Microsoft Word

Excel

Outlook

EHR system

Job description

Centennial Mental Health Center, Inc. is seeking an Office Assistant to serve as the friendly, professional face of the clinic. You will greet clients, handle check-in/check-out, schedule appointments, and route inquiries to the appropriate departments.

You will support billing activities, verify insurance, and assist with cash handling and deposits, while maintaining accurate records and ensuring smooth daily operations across multiple service lines.