Front Desk & Admin Specialist – Mental Health Office

Penn Psychiatric Center; Phoenixville (Chester County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental

PTO & Holidays

401K or Contractor options

Job summary

Penn Psychiatric Center in Phoenixville, PA seeks an Administrative Assistant to greet clients, manage front desk duties, and keep records up to date. The role requires discretion with protected health information and the ability to coordinate with therapists and staff.

You will handle calls, scheduling, insurance verifications, and basic clerical tasks in a supportive, respectful office that values patient care and professional development.

Qualifications

• Prior administrative, receptionist, or customer service experience preferred.
• Experience in medical/behavioral health office is a plus.
• Strong attention to detail and confidentiality.

Responsibilities

• Greet clients and visitors in a warm, professional manner.
• Answer phones, respond to inquiries, and direct calls.
• Schedule, confirm, and manage client appointments.
• Check in clients and assist front desk operations.
• Maintain client records in the scheduling or practice management system.
• Verify insurance information and assist with paperwork.
• Communicate with therapists and office staff.
• Maintain a clean, organized reception area.
• Handle confidential information per HIPAA.
• Provide general admin tasks like filing, scanning, and data entry.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Discretion HIPAA

Multitasking

MS Word

Excel

Outlook

EMR experience

Education

High school diploma preferred

Tools

MS Word

Excel

Outlook

EMR software

Practice management system

Job description

Penn Psychiatric Center in Phoenixville, PA seeks an Administrative Assistant to greet clients, manage front desk duties, and keep records up to date. The role requires discretion with protected health information and the ability to coordinate with therapists and staff.

You will handle calls, scheduling, insurance verifications, and basic clerical tasks in a supportive, respectful office that values patient care and professional development.