Clinic Front Desk & Patient Access Specialist

Centennial Mental Health Center Inc.; Alaska; On-site; USD 36,000 - 48,000; Full time

Job summary

Centennial Mental Health Center Inc. seeks an Office Assistant to serve as the welcoming face of the clinic. You will greet clients, check them in for services, and guide them to the appropriate team for care.

You will manage scheduling, payments, and basic administrative tasks across multiple service lines including medical, substance use, and mental health. The role requires strong communication, multitasking, and familiarity with EHR systems.

Qualifications

• High school diploma or GED required with QMAP certification within 90 days.
• Experience in a public office setting preferred.
• Proficient with Microsoft Word, Excel and Outlook.
• Familiarity with electronic health record systems is a plus.
• Strong communication and multitasking abilities are essential.
• Ability to interact professionally with diverse stakeholders.

Responsibilities

• Greet clients face-to-face or on the phone in a pleasant, professional manner.
• Check-in clients per protocol for medical, substance use, or mental health services.
• Record arrival times and monitor waiting areas; assist with basic needs.
• Process payments and manage insurance co-pays and billing inquiries.
• Schedule appointments and confirm daily; respond to emails and EHR tasks.
• Direct clients to Billing for financial questions and support team care.
• Provide administrative support across Centennial locations.

Skills

Prioritize work

MS Word

MS Excel

MS Outlook

Professional communication

EHR familiarity

Adaptability

Interpersonal skills

Multitasking

Education

High school diploma or GED

QMAP Certification within 90 days

Public office experience (2+ years)

Tools

EHR systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Centennial Mental Health Center Inc. seeks an Office Assistant to serve as the welcoming face of the clinic. You will greet clients, check them in for services, and guide them to the appropriate team for care.

You will manage scheduling, payments, and basic administrative tasks across multiple service lines including medical, substance use, and mental health. The role requires strong communication, multitasking, and familiarity with EHR systems.