Mental Health Office Assistant & Front Desk Specialist

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

403(b) plan

PTO

Paid holidays

Flexible Spending Account

Employee Assistance Program

Job summary

The Medical Office Assistant at Mental Health Resource Center, Inc. performs front-desk and clerical duties to support our mental health services.

You will greet clients, answer calls on a multi-line switchboard, schedule and verify appointments, collect fees, and assist with billing and insurance verification. We seek organized individuals with strong Microsoft Office skills, comfort with healthcare systems, and a commitment to patient service.

Qualifications

• High School diploma or equivalent; some college or technical training preferred.
• Ability to use a multi-line phone and paging system.
• Proficiency in Microsoft Office and Internet usage.
• MHRC MIS System proficiency within 3 months of employment.
• One year office or healthcare experience preferred.

Responsibilities

• Greet and assist internal and external customers upon entering the facility.
• Answers the main switchboard timely and courteously; routes messages.
• Schedules, reschedules, cancels, and confirms appointments for clinicians.
• Checks in individuals and verifies contact information at check-in.
• Collects fees, issues receipts, and records cash receipts.
• Verifies insurance on visits and informs patients about fees.
• Bills daily service tickets for clinicians; requests interpreters as needed.

Skills

Multi-line phone system

Customer service

Education

High School diploma or equivalent

Some college or technical training

Tools

Microsoft Office

MHRC MIS System

Job description

The Medical Office Assistant at Mental Health Resource Center, Inc. performs front-desk and clerical duties to support our mental health services.

You will greet clients, answer calls on a multi-line switchboard, schedule and verify appointments, collect fees, and assist with billing and insurance verification. We seek organized individuals with strong Microsoft Office skills, comfort with healthcare systems, and a commitment to patient service.