Client Services Front Desk Concierge (Tax Season)

H&R Block, Inc.; Vienna (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work with tax professionals. This role offers training and can lead to opportunities in tax preparation or office leadership.

It is an in-person, on-site position. Key duties include greeting clients, handling calls, organizing documents, maintaining a clean office, and collaborating with the team

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities with accuracy.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service mindset

Communication skills

Multitasking

Attention to detail

Team collaboration

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work with tax professionals. This role offers training and can lead to opportunities in tax preparation or office leadership.

It is an in-person, on-site position. Key duties include greeting clients, handling calls, organizing documents, maintaining a clean office, and collaborating with the team