Seasonal Client Service Concierge (Front Desk)

H&R Block, Inc.; La Habra (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. This in-person role handles scheduling, check-in, document intake, and day-to-day office coordination alongside tax professionals.

Responsibilities include greeting clients, answering calls, matching clients with the right tax expert, and maintaining a professional, organized front desk with confidentiality. May lead to tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and clients.
• Ability to multitask and manage competing priorities through the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Communication

Evenings & weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. This in-person role handles scheduling, check-in, document intake, and day-to-day office coordination alongside tax professionals.

Responsibilities include greeting clients, answering calls, matching clients with the right tax expert, and maintaining a professional, organized front desk with confidentiality. May lead to tax preparation or office leadership.