Client Concierge & Front Desk (Tax Season)

H&R Block, Inc.; Lakewood (OH); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in the office.

This in-person role involves greeting clients, handling check-ins, scheduling, and coordinating with tax professionals to ensure a smooth and professional experience during tax season. Ideal candidates will have strong interpersonal skills, the ability to multitask, and experience in fast-paced client services.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Interpersonal skills

Communication

Multitasking

Organization

Customer service

Educación

High school diploma/GED

Herramientas

Microsoft Office

Scheduling systems

Teams

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in the office.

This in-person role involves greeting clients, handling check-ins, scheduling, and coordinating with tax professionals to ensure a smooth and professional experience during tax season. Ideal candidates will have strong interpersonal skills, the ability to multitask, and experience in fast-paced client services.