Client Concierge & Front Desk—Tax Season Specialist

H&R Block, Inc.; Princeton (WV); On-site; USD 17,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and potential growth into tax preparation or office leadership. The position requires evening and weekend availability during tax season and a professional, client-centric mindset to maintain a high standard of service in a fast-paced

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Team collaboration

Computer literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and potential growth into tax preparation or office leadership. The position requires evening and weekend availability during tax season and a professional, client-centric mindset to maintain a high standard of service in a fast-paced