Client Services Data Analytics Process Manager

Akkodis; Winston-Salem (NC); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Job summary

Akkodis is seeking a Client Services Data Analytics Process Manager for a direct-hire position in Winston-Salem, NC. This role involves managing payment support teams, improving operational efficiency, and ensuring compliance with banking regulations. The position offers a competitive salary of $100,000 to $110,000 plus a 15% bonus, with a hybrid work model requiring 2-3 days onsite.

Qualifications

• Bachelor’s degree in a business-related field or 5-10 years of practical work experience.
• Relevant experience in Banking or Financial institutions preferred.
• Strong attention to detail to ensure compliance with policies.

Responsibilities

• Own and deliver a complex, bespoke process central to product delivery.
• Manage multiple initiatives to increase efficiency.
• Execute monthly reports for management and clients.

Skills

Attention to detail

Verbal communication

Written communication

Ability to work in fast-paced environment

Education

Bachelor’s degree in business-related field

5-10 years of practical work experience

Tools

MS Excel

Power Automate

Job description

Client Services Data Analytics Process Manager

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Akkodis is seeking a Client Services Data Analytics Process Manager for a Direct-Hire position with a client located in Winston-Salem, NC (Hybrid).

Pay Range: $100,000 to $110,000 + 15% bonus. The salary may be negotiable based on experience, education, geographic location, and other factors.

Need local or nearby candidates only.

2-3 days/week onsite in Winston-Salem, NC.

NO C2C!!!

Job Description:

The Client Services Process Manager will support a team of Payment Specialists who serve as the primary point of contact for clients' payment system support needs, coordinating with other operations teams to fulfill client needs. The role involves owning the delivery of a high-profile, bespoke component of our product offering, and overseeing efforts to improve processing efficiency and operational effectiveness, ensuring high-touch, personalized service for clients.

Qualifications Required:

• Bachelor’s degree in a business-related field or 5-10 years of practical work experience
• Relevant experience in Banking or Financial institutions is strongly preferred
• Availability to provide coverage when needed and work weekends
• Experience working in Mainframe and Windows distributed systems environments
• Ability to work in a fast-paced environment with competing priorities
• Strong attention to detail to ensure compliance with policies and regulations
• Excellent verbal and written communication skills
• Knowledge of clearing and settlement functions
• Operations background with knowledge of processing, settlement, reporting, and regulatory rules
• Ability to maintain formal operations and procedural documentation
• Banking systems experience in batch and real-time processing
• Business knowledge of credit/debit cards and industry standards like EMV
• Knowledge of banking and EFT payments systems to assist clients
• Proficiency in MS Excel; experience with automation tools like Power Automate is a plus

Essential Functions and Responsibilities:

• Own and deliver a complex, bespoke process central to product delivery
• Manage multiple initiatives to increase efficiency
• Execute monthly reports for management and clients
• Assist in ad hoc projects and new product launches
• Cross-train team members for backup support

Success factors/job competencies:

• Achievement of service-level agreements
• Timely resolution and documentation of issues
• Completion and maintenance of documentation
• 100% compliance with regulatory requirements
• On-time delivery of initiatives
• Clear communication with clients and team
• Maintenance of procedures, schedules, and reports

If interested, please click APPLY NOW. For questions or other opportunities at Akkodis, contact Anirudh Srivastava at 610-227-6773 or [e-mail].

Equal Opportunity Employer/Veterans/Disabled

Benefits include:

• 401(k) with match
• Medical insurance

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