Customer Support Specialist

Akkodis; Warren (MI); On-site; USD 74,501,000 - 85,962,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid sick leave

Commuter benefits

Job summary

Akkodis is seeking a Customer Accounts Associate in Warren, MI to support setup, maintenance, and accuracy of customer accounts. The role includes maintaining customer master data, conducting credit checks, and establishing credit limits while ensuring information is up to date.

The ideal candidate is detail-oriented, proactive, and comfortable in a fast-paced environment. The position pays $26–$30 per hour, with potential negotiation based on experience and location.

Qualifications

• High School Diploma or equivalent is required.
• Strong Microsoft Office skills, particularly Excel.
• Experience with customer accounts setup or maintenance is a plus.
• AS400 / IBM i / Green Screen experience is a plus, but not required.
• Experience in high-volume environments preferred.

Responsibilities

• Create, maintain, update, suspend, and reactivate customer accounts and master data.
• Review and process new account requests and verify information.
• Perform credit checks using Dun & Bradstreet (D&B) and help establish credit limits.
• Manage COD and payment terms and keep account information accurate.
• Collaborate with Sales, Collections, Routing, IT, and other teams to meet data needs.

Skills

Microsoft Excel

AS400

IBM i

Green Screen

Education

High School Diploma or equivalent

Tools

Dun & Bradstreet (D&B)

Job description

Akkodis is seeking a Customer Accounts Associate in Warren, MI.We are seeking a Customer Accounts Associate to join our team and support the setup, maintenance, and accuracy of customer accounts. This role is responsible for maintaining customer master data for both new and existing customers, conducting credit checks, establishing credit limits, and ensuring customer information is accurate and up to date.

The ideal candidate is professional, detail-oriented, proactive, and comfortable working in a fast-paced environment.

Pay Range: $26/hr. - $30/hr. (The pay may be negotiable based on experience, education, geographic location, and other factors.)

Key Responsibilities

• Create, maintain, update, suspend, and reactivate customer accounts and customer master data.
• Review and process new customer account requests and verify customer information, including business addresses, contacts, and phone numbers.
• Perform credit checks using Dun & Bradstreet (D&B) and assist with establishing appropriate customer credit limits.
• Manage customer COD and payment terms and ensure account information is accurately maintained.
• Work closely with Sales Representatives to address customer needs and resolve account-related questions.
• Partner with the Collections team regarding customer accounts and credit-related matters.
• Coordinate with the Routing team to ensure accurate delivery and routing information is entered and maintained.
• Communicate with IT, Sales Support, Routing, and other internal teams to ensure requested customer data and updates are completed accurately and on time.
• Review customer contracts during the onboarding process and communicate relevant requirements to the appropriate internal teams.
• Respond professionally to customer and internal inquiries and elevate issues when necessary.
• Help improve processes related to customer account setup, communication, data accuracy, and operational efficiency.
• Participate in process improvement initiatives, including documentation, training, automation, and streamlining of existing procedures.
• Maintain a high level of accuracy while managing multiple priorities in a fast-paced environment.

Qualifications & Skills

• High School Diploma or equivalent required.
• Strong Microsoft Office skills, particularly Microsoft Excel.
• Previous customer service or customer-facing experience preferred.
• Experience with customer account setup, account maintenance, credit checks, or establishing credit limits is a plus.
• AS400 / IBM i / Green Screen experience is a plus, but not required.
• Experience in a high-volume retail, food service, distribution, or other fast-paced environment is preferred.
• Strong problem-solving skills and a proactive, "go-getter" attitude.

What We're Looking For

The most important qualities for this position are a strong work ethic, willingness to learn, attention to detail, professionalism, and the ability to take ownership of responsibilities. The team is willing to train the right candidate who is motivated, dependable, and eager to grow.

Please contact Nandakini Sajwanat [e-mail].

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodisgroup.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers