Desktop Support Technician

Akkodis

Normal (IL)

On-site

USD 34,440 - 42,705

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision insurance

401K plan

Paid Sick Leave

Short-term disability benefits

Commuter benefits

Job summary

Akkodis is seeking a Desktop Support Technician in Normal, IL, for a 6-month contract. Responsibilities include troubleshooting and providing desktop support to employees across various locations. Ideal candidates should have over 3 years of experience, particularly in deploying and managing Windows and Mac systems. This role entails strong communication skills and the ability to simplify technical solutions for non-technical users.

Qualifications

3+ years in a fast-paced Desktop Support role.
Experience with Windows/Mac workstations.
Ability to communicate solutions to non-technical users.

Responsibilities

Coordinate and troubleshoot requests at Rivian sites.
Use ITSM ticketing system for documentation.
Perform advanced troubleshooting for all endpoints.

Skills

Troubleshooting

Customer Support

Communication

Technical Skills

Network Troubleshooting

Tools

ServiceNow

Microsoft Intune

Jamf (Casper)

Job description

2 days ago Be among the first 25 applicants

Akkodis has a fantastic long-term contract opportunity!!

We are looking for a Desktop Support Technician

for the automotive industry in Normal, IL.

6+ Months contract

Normal, IL

Rate: $25 - $31/hour on W2 (The rate may vary based on experience, education, geographic location, and other factors.)

Candidates must have ServiceNow Experience
Must have experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools

Overview

As a Desktop Support Specialist, you'll coordinate, diagnose, and troubleshoot requests for assistance at Rivian sites and remote users in the US and Canada. You will work onsite every day in the Guidepost walkup support area and the IT site support area. You will provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. Outstanding critical thinking skills required to navigate requests which may not be clear. Must possess excellent communication skills.

Responsibilities

• Use ITSM ticketing system (Service Now) to document all work performed

• Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)

• Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools

• Hardware and software provisioning (check-in and check-out)

• Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service

• Communication - Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

• Occasional work to move/lift IT gear and move within the site

• Possibly assist with replacing monitors and other hardware

• Understand basic network troubleshooting of wifi and other connectivity issues

Qualifications

• 3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week)

• Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,

• Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems

• Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)

• Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs

• Tech Savvy - Ability and passion for learning new technology and tools

• Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can.

• Prioritization Skills - The ability to analyze support requests and prioritize them based on impact

• Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other forms of communication

• Ability to consistently set customer expectations and then meet or exceed those expectations.

• Strong documentation skills and the ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms

If you are interested in this Desktop Support Technician for Normal, IL then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please get in touch with Ashish Kumar at 610-979-9175 or ashish.kumar1@akkodisgroup.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information,

please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Seniority level