Client Services Project Specialist

Akkodis; Chicago (IL); Remote; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

A leading consulting firm is seeking a Client Services Project Coordinator for a 12-month contract to support Project Managers in delivering client services. The role requires strong communication skills, experience in customer interactions, and proficiency in MS Office Suite. Candidates with 1+ years of client experience and a relevant degree are preferred. The position is remote and offers a competitive hourly rate.

Qualifications

• 1+ year work experience with direct client/customer contact in a professional environment.
• Excellent verbal and written communication skills with a professional demeanor.
• Critical thinking skills to efficiently gather and process information.

Responsibilities

• Ensure timely delivery of project tasks and coordination.
• Work closely with operational departments to meet project goals.
• Maintain clear and professional communication with clients.
• Prepare and analyze project reports and assist with business rules.
• Collaborate with teams to enhance service quality.

Skills

Client/customer contact experience

Verbal and written communication

Critical thinking

MS Office Suite (Word, Excel, Outlook)

Education

Bachelor's Degree or relevant industry experience

Job description

Akkodis is seeking a Client Services Project Coordinator for a 12 Months Contract at Arizona, Oregon & Washington locations (Remote).

Rate Range: $17.00 P/HR - $21.00 P/HR; The rate may be negotiable based on experience, education, geographic location, and other factors.

Position Summary

This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. The Project Coordinator will partner with internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.

Job Responsibilities

• Project Execution: Ensure timely and high-quality delivery of project tasks, including kickoff, scheduling, client updates, and coordination with internal teams.
• Internal Collaboration: Work closely with various operational departments to align on deliverables and meet project goals.
• Client Communication: Maintain clear, prompt, and professional communication with clients, understand their needs, and provide necessary updates and support.
• Reporting & Documentation: Prepare and analyze project reports, draft scripts and content, and assist with creating business rules.
• Team Support & Quality Assurance: Collaborate with Project Managers and internal teams to enhance service quality, foster teamwork, and solve complex project-related issues efficiently.

Job Qualifications and Requirements

• 1+ year work experience with direct client/customer contact in a professional environment
• Excellent verbal and written communication skills with a professional, calm demeanor
• Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment
• Bachelor's Degree or other relevant industry experience is preferred
• Experience with MS Office Suite, specifically Word, Excel, and Outlook

If you are interested in this role, please click APPLY NOW. For other opportunities at Akkodis or any questions, contact [e-mail].

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Benefits may vary by location and employment type.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.