Business Support Manager

Akkodis; Charlotte (NC); Hybrid; USD 48,216 - 52,348; Full time

Benefits offered by this job

Medical and dental benefits

401K plan

Paid Sick Leave

Job summary

A leading consultancy firm is seeking a Business Support Manager in Charlotte, NC, to enable business operations and planning. This hybrid role involves supporting senior leadership, coordinating executive activities, and enhancing employee engagement. Ideal candidates have experience in business operations and strong communication skills, alongside a proactive approach to managing multiple tasks. Competitive pay and comprehensive benefits are offered.

Qualifications

• 2+ years of experience in business operations and management in a complex organization supporting senior leaders.
• Ability to work with and influence executive leadership and key partners.
• High attention to detail with ability to manage multiple priorities.

Responsibilities

• Support and coordinate effective executive operating rhythms.
• Translate complex content into everyday language.
• Assist Executives with engagements with peers, senior leaders, and partners.

Skills

Business operations

Executive communication

Creative thinking

Analytical skills

MS Office skills

Education

Bachelor's degree in communications or related field

Job description

Overview

Direct message the job poster from Akkodis

Job title: Business Support Manager

Locations: Charlotte, NC / Jersey City, NJ / Chandler, AZ

Work arrangement: Hybrid (3 days onsite, 2 days remote)

Contract: 12-month contract

Pay Range: $35 - $38/hour; may be negotiable based on experience, education, geographic location, and other factors.

Job Description

Manages diverse administrative functions usually for a large, complex department or business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that impact many associates. Requires thorough knowledge of the department or business unit\'s functional area or products. Working knowledge of general bank policies, programs, and procedures, and financial/accounting practices. May have full management responsibility over a team or manage one level of managers.

Position Summary:

The Business Support Manager (BSM) will enable business operations and planning, including activities and routines to support communications, employee engagement, executive leadership routines, workforce and resource management, portfolio oversight, workspace governance, and organizational health. This role will plan and execute management routines, conferences, and other events, and develop and deliver communications. Work with leaders and subject-matter experts to write success stories, profiles, blogs, talking points, and web content. The successful candidate must operate effectively in a fast-paced environment, adjusting to changing demands and moving with a sense of urgency. The role requires an ability to quickly understand the environment and connect the dots to optimize the business and employee experience.

Responsibilities

• Supports and coordinates effective executive operating rhythms, overseeing the logistics, preparation of relevant materials, and talking points for SLT meetings, business reviews, off-sites, etc.
• Translate complex content into everyday language.
• BSM supports the day-to-day business operations of the technology organization.
• Supports business activities, including resource strategy, personnel processes, workspace governance, engagement activities, and communications.
• Assist Executives with the full range of engagements with peers, senior leaders, and business partners (as needed).
• Coordinate within aligned team(s) to ensure alignment with objectives and manage routines and requests.
• Deliver consistent communication and engagement plans for the executives and aligned team(s) supported.
• Understand the linkage of programs and projects to business strategy and portfolio priorities.

Qualifications

• 2 or more years of experience in business operations and management in a complex organization supporting senior leaders.
• Ability to work with and influence executive leadership and key partners to identify areas of opportunity and action plans focused on improving the employee experience.
• High level of attention to detail with the ability to manage multiple competing priorities.
• Creative thinking with the ability to translate concepts/ideas into tangible action plans.
• Excellent communication skills, verbal and written; ability to articulate complex concepts simply and interact with all levels of the organization.
• Strong analytical, business management, and organizational skills with attention to sensitive information.
• Ability to think strategically across the organization to identify opportunities to improve performance and efficiency.
• Strong MS Office skills, especially Excel and PowerPoint.
• Proven ability to develop executive-ready communications and presentations that synthesize data and tell the story.
• Ability to develop comprehensive plans around key organizational priorities and ensure accountability across responsible parties.
• Desirable capabilities: Analytical Thinking, Business Acumen, Executive Presence, Influence, Strategy Planning and Development, Project Management, Change Management, Conflict Management, Decision Making, Process Effectiveness, Resource / Workforce Management, Result Orientation, Stakeholder Management.

Desired Qualifications

• Prior writing experience, communications, or journalism degree preferred.
• Experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations, technology management, and executive routine coordination.

Additional Information

For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Afshana Khatoon at [e-mail].

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees with flexibility to choose coverage that meets their needs. Available paid leave may include Paid Sick Leave where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon eligibility. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

Candidate Privacy — To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including: California Fair Chance Act; Los Angeles City/County Fair Chance Ordinances; San Francisco Fair Chance Ordinance.