Application Production Support

Modis; Jersey City (NJ); On-site; USD 86,788 - 93,676; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

A leading technology staffing firm is seeking an Application Support Specialist for a contract position in Jersey City, NJ. This role involves responding to business queries within the Market Risk space and utilizing tools like ITSM and JIRA. Candidates should have over 10 years of production support experience, strong SQL, UNIX/LINUX knowledge, and exceptional communication skills. The position requires onsite work three days a week, offering competitive hourly rates. Benefits include medical, dental, and 401K options.

Qualifications

• 10+ years of Production Support experience.
• Strong SQL Knowledge.
• Strong UNIX / LINUX knowledge.
• Knowledge of Software Development Life Cycle.
• Working knowledge of ITIL.

Responsibilities

• Respond to and resolve business queries for Market Risk space.
• Manage user query mailbox effectively.
• Respond to and resolve feed and batch support items.
• Utilize framework tools for updates and reports.
• Incident management and escalations.
• Documentation and knowledge management.

Skills

Production Support experience

SQL

UNIX / LINUX

ITIL knowledge

Project and time management

Communication skills

Python Scripting

Tools

ITSM

ITRS

DynaTrace

Splunk

Autosys

Tableau

Job description

Akkodis is seeking an Application Support Specialist for a contract position with our Fortune 500 banking client.

Rate: $63 - $68/hr W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Location: Jersey City, NJ - onsite 3 days a week

Responsibilities

1. Respond to and resolve business queries for Market Risk space.
2. Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.
3. Respond to and resolve feed and batch support items, Manage alerts and monitoring.
4. Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports.
5. Incident management - provide timely and accurate user notifications as well as managing escalations when needed.
6. Documentation and knowledge management.
7. Follow up and coordinate resolutions with various development teams.
8. Assist with metrics reporting.
9. Coordinate and perform Business Continuity testing and related paperwork.
10. Organize and run meetings independently for issue resolution.
11. Identify scope for automation to reduce manual, repeating tasks.

Required Skills

1. 10+ years of Production Support experience.
2. Strong SQL Knowledge.
3. Strong UNIX / LINUX knowledge.
4. Knowledge of Software Development Life Cycle.
5. Working knowledge of ITIL.
6. Strong verbal and written communication skills.
7. Excellent project and time management skills.
8. Ability to work in a multi-regional team.
9. Working knowledge of ITRS, DynaTrace and Splunk
10. Working knowledge of Autosys and Bob jobs.
11. Python Scripting knowledge.

Desired Qualifications

• Financial industry experience
• Knowledge of Market Risk
• Operations exposure with Windows OS
• Working knowledge with Tableau

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers