Client Services Coordinator — Vet Hospital & Pet Care Growth

Banfield Pet Hospital; Herndon (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Generous Retirement Plans (401(k) and

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, drive productivity of the veterinary team, and ensure excellent service in a welcoming environment.

This role emphasizes promoting Optimum Wellness Plans, handling client communications, and coordinating scheduling and invoices to support high-quality pet care and client satisfaction.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times; educate clients about pet health and hospital services.
• Assist incoming clients by completing required documentation and scheduling future appointments.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, and selling retail products.
• Manage the finances by maintaining balances and using opening/closing procedures.
• Conduct administrative functions as necessary.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Initiative

Cooperativeness

Flexibility

Independence

Tolerance for Stress / Resiliency

High School Diploma or Equivalent

One year related experience

Medical background

Education

High School Diploma or equivalent

One year related experience

Medical background with terminology training

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, drive productivity of the veterinary team, and ensure excellent service in a welcoming environment.

This role emphasizes promoting Optimum Wellness Plans, handling client communications, and coordinating scheduling and invoices to support high-quality pet care and client satisfaction.