Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Nashville (TN); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Debt Relief for DVMs

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

CE Allowance

Back-Up Care

Fertility Support

Wellness Programs

Exclusive Discounts

Three Free Wellness Plans for Pets

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and maximize the veterinary team's productivity. You will promote services, educate clients on wellness options, and ensure a welcoming, efficient visit.

Ideal candidates excel in client communication, multitasking, and delivering exceptional service, while supporting scheduling, invoicing, and care coordination across the team.

Qualifications

• Experience in client-facing roles within a veterinary environment is preferred.
• Strong communication and empathy to educate clients about pet care.

Responsibilities

• Promote hospital services and route clients to maximize productivity.
• Ensure smooth flow of clients and pets through the hospital.
• Provide exceptional service and educate clients about pet health.
• Assist with documentation, invoicing, and scheduling.

Skills

Client service

Communication

Coordination

Promoting services

Client education

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and maximize the veterinary team's productivity. You will promote services, educate clients on wellness options, and ensure a welcoming, efficient visit.

Ideal candidates excel in client communication, multitasking, and delivering exceptional service, while supporting scheduling, invoicing, and care coordination across the team.