Client Experience Coordinator - Veterinary Wellness

Mars Petcare; Fort Worth (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid Time Off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow through the hospital, maximize productivity of the veterinary team, and ensure welcoming, efficient service. The role emphasizes promoting wellness plans, accurate client documentation, and professional communication with clients and associates.

You will educate clients on preventive care, manage appointments, invoices, and retail sales while maintaining smooth daily operations in a fast-paced environment.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow through the hospital, maximize productivity of the veterinary team, and ensure welcoming, efficient service. The role emphasizes promoting wellness plans, accurate client documentation, and professional communication with clients and associates.

You will educate clients on preventive care, manage appointments, invoices, and retail sales while maintaining smooth daily operations in a fast-paced environment.