Client Experience Coordinator - Veterinary Hospital

Banfield Pet Hospital; Chandler (AZ); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth Retirement Plans

Best-in-Class Student Debt Relief

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Company-Paid Life Insurance

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, ensuring smooth hospital operations and high-quality customer service. You will promote Optimum Wellness Plans and educate clients on pet health and hospital services while handling intake, documentation, and scheduling.

The role emphasizes English communication, multitasking, and a client-first approach in a welcoming environment.

Qualifications

• Leadership and customer-focused approach essential for growing client base.
• Strong written and verbal English communication; professional documentation.
• Proven ability to multi-task and prioritize in a fast-paced hospital setting.

Responsibilities

• Drive flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient, and exceptional service to clients and patients.
• Educate clients about wellness plans and hospital services; manage appointments and invoices.
• Assist with documentation, registrations, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, ensuring smooth hospital operations and high-quality customer service. You will promote Optimum Wellness Plans and educate clients on pet health and hospital services while handling intake, documentation, and scheduling.

The role emphasizes English communication, multitasking, and a client-first approach in a welcoming environment.