Client Services Coordinator - Upington

Placements24; Riverton (UT); Hybrid; USD 15,000 - 22,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Medical aid and retirement fund

Job summary

Upington Essential Services is seeking a detail-oriented Client Services Coordinator for a hybrid role in Upington. You will coordinate client service requests, act as the primary liaison between clients and operations, and ensure seamless service delivery.

Strong organizational and communication skills are essential for success in this role. The position involves coordinating with operations and technical support, maintaining client records, and supporting onboarding and reporting tasks.

Qualifications

• Proven experience in a client coordination, project support, or client services role.
• Excellent organizational and time management skills with strong attention to detail.
• Proficiency in MS Office Suite and experience with CRM systems.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate and manage client service requests from initiation to completion.
• Act as a key point of contact for clients, addressing inquiries and providing status updates.
• Liaise effectively with internal departments to ensure timely service delivery.
• Maintain accurate client records, service agreements, and project documentation.
• Proactively identify potential issues and implement solutions to prevent service disruptions.
• Schedule and coordinate client meetings, site visits, and service appointments.
• Assist in the preparation of client reports and performance summaries.
• Process client feedback and ensure it is communicated to relevant teams for improvement.
• Support the sales team with client onboarding and initial service setup.
• Uphold the company's commitment to service excellence and client satisfaction.

Skills

Client coordination

Organization & time management

Communication skills

Problem-solving

Education

Matriculation certificate

Tertiary qualification in business administration

Tools

CRM systems

MS Office

Email communication

Job description

About the Role

Our client, a key provider of essential services in the Upington, Northern Cape region, is actively seeking a detail-oriented and proactive Client Services Coordinator . This hybrid role allows for a blend of in-office teamwork and remote flexibility. You will be responsible for coordinating client needs, ensuring seamless service delivery, and acting as a primary liaison between clients and the operational teams. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a commitment to achieving high levels of client satisfaction. This is a significant opportunity to contribute to a vital organization within the Upington community and advance your career in client services.

Key Responsibilities

• Coordinate and manage client service requests from initiation to completion.
• Act as a key point of contact for clients, addressing inquiries and providing status updates.
• Liaise effectively with internal departments (e.g., operations, technical support) to ensure timely service delivery.
• Maintain accurate client records, service agreements, and project documentation.
• Proactively identify potential issues and implement solutions to prevent service disruptions.
• Schedule and coordinate client meetings, site visits, and service appointments.
• Assist in the preparation of client reports and performance summaries.
• Process client feedback and ensure it is communicated to relevant teams for improvement.
• Support the sales team with client onboarding and initial service setup.
• Uphold the company's commitment to service excellence and client satisfaction.

Requirements

• Proven experience in a client coordination, project support, or client services role.
• Excellent organizational and time management skills with a strong attention to detail.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) and experience with CRM systems.
• Strong verbal and written communication skills.
• Ability to build rapport and maintain effective working relationships with clients and colleagues.
• Problem-solving skills and a proactive approach to task management.
• Ability to work effectively in a hybrid work environment, balancing in-office and remote responsibilities.
• Must reside within commuting distance to Upington, Northern Cape .
• Matriculation certificate; a tertiary qualification in business administration or a related field is advantageous.

Benefits

• Competitive annual salary of R .
• Hybrid work model offering a balance of office and remote work.
• Continuous learning and professional development opportunities.
• Exposure to diverse client needs and operational workflows.
• Comprehensive medical aid and retirement fund contributions.
• A stable and supportive work environment.
• Opportunity to play a key role in a community-focused organization.
• Be part of a team dedicated to service excellence in Upington .