Client Relations Specialist - Upington

Placements24; Riverton (UT); Remote; USD 52,000 - 76,000; Full time

Job summary

Placements24 is seeking a Client Relations Specialist for a fully remote, US-based role with a leading agricultural technology firm. You will build and maintain relationships with a portfolio of clients, act as main contact, and ensure clients derive maximum value from services.

Responsibilities include proactive outreach, regular reviews, upsell opportunities, collaboration with sales, support, and product teams, and CRM-driven reporting.

Qualifications

• Minimum of 3 years of experience in client relations.

Responsibilities

• Develop and nurture long-term relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries, concerns, and feedback.
• Proactively engage with clients to understand their needs and provide tailored solutions.
• Conduct regular check-ins and business reviews to ensure client satisfaction and retention.
• Identify opportunities for upselling and cross-selling our products and services.
• Collaborate with internal teams (sales, support, product) to address client needs effectively.
• Track client interactions and feedback using CRM software.
• Provide insights and reports on client status and relationship health.
• Resolve client issues and act as an advocate for their needs within the company.

Skills

Client relations

Tools

CRM software

Job description

About the Role

Our client, a leading agricultural technology firm, is seeking a motivated Client Relations Specialist to join their expanding team. While the company has a strong presence in Upington, Northern Cape, this role is designated as fully remote ('Yes ' remote). You will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and they derive maximum value from our services. This involves proactive communication, problem-solving, and providing strategic guidance. We are looking for individuals with exceptional communication skills, a deep understanding of client relationship management, and the ability to work independently in a remote setting. This is an exciting opportunity to contribute to a growing industry from anywhere in South Africa, with a focus on serving clients in and around the Upington region.

Key Responsibilities

• Develop and nurture long-term relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries, concerns, and feedback.
• Proactively engage with clients to understand their needs and provide tailored solutions.
• Conduct regular check-ins and business reviews to ensure client satisfaction and retention.
• Identify opportunities for upselling and cross-selling our products and services.
• Collaborate with internal teams (sales, support, product) to address client needs effectively.
• Track client interactions and feedback using CRM software.
• Provide insights and reports on client status and relationship health.
• Resolve client issues and act as an advocate for their needs within the company.

Requirements

• Minimum of 3 years of experience in client relations,