Client Services Coordinator — Pet Care & Hospital Ops

Banfield Pet Hospital; Spokane (WA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth Retirement Plans

Student Debt Relief Program (Full-Time

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Job summary

Banfield Pet Hospitals in Spokane, WA seeks a Client Service Coordinator to manage client and pet flow, ensuring a welcoming experience while supporting the veterinary team’s productivity. You will educate clients about Optimum Wellness Plans and services, handle transactions, and help schedule ongoing care with efficiency and care.

The role emphasizes professional client interaction, accurate data entry, and teamwork to maintain a high standard of service in a busy hospital setting.

Qualifications

• Fluent English with strong written and verbal communication.
• High School Diploma or equivalent; customer service experience preferred.
• One year related experience in a service environment preferred.
• Medical or veterinary background is a plus.

Responsibilities

• Promote hospital services and recruit new clients.
• Route flow of clients and pets to maximize productivity.
• Educate clients about wellness plans and preventative care.
• Assist with documentation, pet data entry and invoices.
• Schedule appointments, sell retail products and assist with check-out.
• Manage opening/closing procedures and basic finances.

Skills

Communication skills

Fluent English

Organizational ability

Problem solving

Client service skills

Intellectual ability

Mathematical ability

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Banfield Pet Hospitals in Spokane, WA seeks a Client Service Coordinator to manage client and pet flow, ensuring a welcoming experience while supporting the veterinary team’s productivity. You will educate clients about Optimum Wellness Plans and services, handle transactions, and help schedule ongoing care with efficiency and care.

The role emphasizes professional client interaction, accurate data entry, and teamwork to maintain a high standard of service in a busy hospital setting.