Client Care & Pet Experience Coordinator

Banfield Pet Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Banfield Pet Hospital is looking for a Client Service Coordinator to manage the flow of clients and pets, ensuring the veterinary team operates efficiently and that patients and clients are welcomed with warmth.

You will engage with clients, explain Optimum Wellness Plans and services, handle check-in/out, and schedule appointments while maintaining accurate records in a friendly, productive hospital environment.

Qualifications

• Fluent English written and spoken.
• Strong customer service orientation.
• Ability to multi-task in a fast-paced environment.
• Experience with veterinary office software is a plus.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Promote hospital services and maximize wellness visits.
• Assist with documentation, check-in/out, and scheduling.
• Provide exceptional client service and educate clients on pet health.

Skills

Client service

Communication skills

Time management

Leadership

Organizational skills

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is looking for a Client Service Coordinator to manage the flow of clients and pets, ensuring the veterinary team operates efficiently and that patients and clients are welcomed with warmth.

You will engage with clients, explain Optimum Wellness Plans and services, handle check-in/out, and schedule appointments while maintaining accurate records in a friendly, productive hospital environment.