Pet Care & Client Experience Coordinator

A Caring Doctor (New Jersey), P.C.; Town of Florida (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Job summary

Banfield Pet Hospitals in the United States is seeking a Client Service Coordinator to manage client and pet flow, promote wellness plans, and support a friendly, efficient hospital team. You will welcome clients, process information, and help ensure high-quality service and patient care.

The role emphasizes preventative care knowledge, strong communication, and the ability to multi-task in a fast-paced veterinary setting, with weekend/evening hours common.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience preferred with customer service.

Responsibilities

• Recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care & OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospitals in the United States is seeking a Client Service Coordinator to manage client and pet flow, promote wellness plans, and support a friendly, efficient hospital team. You will welcome clients, process information, and help ensure high-quality service and patient care.

The role emphasizes preventative care knowledge, strong communication, and the ability to multi-task in a fast-paced veterinary setting, with weekend/evening hours common.