Client Services Concierge - Seasonal, Flexible Scheduling

H&R Block, Inc.; Minneapolis (MN); On-site; USD 26,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with tax professionals.

You will help schedule appointments and ensure each client’s needs are met across in-person, phone, and virtual channels. In this fast-paced environment, you'll demonstrate strong organization, multitasking, and computer skills, including Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Time management

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with tax professionals.

You will help schedule appointments and ensure each client’s needs are met across in-person, phone, and virtual channels. In this fast-paced environment, you'll demonstrate strong organization, multitasking, and computer skills, including Microsoft Office.