Client Service Concierge (Seasonal) - Flexible Scheduling

H&R Block, Inc.; Hart (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met in person, by phone, or virtually.

In a fast-paced environment with strong organizational skills and basic MS Office proficiency, you will help maintain an orderly office and support team members. Flexible scheduling and multi-location work may be required.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to greet clients warmly and direct them to appropriate staff.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Phone support

Customer service

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met in person, by phone, or virtually.

In a fast-paced environment with strong organizational skills and basic MS Office proficiency, you will help maintain an orderly office and support team members. Flexible scheduling and multi-location work may be required.