Client Services Concierge — Seasonal & Scheduling Expert

H&R Block, Inc.; Mullins (SC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments and ensure clients’ needs are met in person, over the phone, or virtually.

In a fast-paced franchise environment, you’ll maintain a welcoming office, collaborate with teammates, and support a busy tax season. Prior customer service experience and strong organizational skills are valued.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as they would like to be scheduled
• Help ensure all clients' needs are met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments and ensure clients’ needs are met in person, over the phone, or virtually.

In a fast-paced franchise environment, you’ll maintain a welcoming office, collaborate with teammates, and support a busy tax season. Prior customer service experience and strong organizational skills are valued.