Client Services Concierge - Flexible Receptionist

H&R Block, Inc.; Town of Darlington (WI); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and schedule appointments. You will help connect clients with the right tax professional and ensure needs are met across in-person, phone, and virtual interactions.

The role emphasizes strong organization, multitasking, and Microsoft Office proficiency in a fast-paced environment. Flexible schedule and locations may be required.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service setting.
• Ability to multi-task and stay organized.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the most suitable tax professional.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, on the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and schedule appointments. You will help connect clients with the right tax professional and ensure needs are met across in-person, phone, and virtual interactions.

The role emphasizes strong organization, multitasking, and Microsoft Office proficiency in a fast-paced environment. Flexible schedule and locations may be required.