Client Services Concierge & Scheduler

H&R Block, Inc.; Gluck (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional. You will schedule appointments and ensure each client leaves satisfied, whether in person, by phone, or virtually.

This role requires prior customer service experience, the ability to multitask, and strong organizational skills. Proficiency in Microsoft Office is expected.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organization

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional. You will schedule appointments and ensure each client leaves satisfied, whether in person, by phone, or virtually.

This role requires prior customer service experience, the ability to multitask, and strong organizational skills. Proficiency in Microsoft Office is expected.