Client Service Concierge & Scheduler (Seasonal)

H&R Block; Shenandoah (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and coordinate scheduling with tax professionals. You will help ensure a smooth client experience across in-person, phone, and virtual channels, while keeping the office organized and welcoming.

This role supports franchise offices and is seasonal in nature. Qualified candidates will have prior customer service experience, the ability to multitask, strong organizational skills, and

Qualifications

• Experience in a fast-paced customer service setting preferred.
• Ability to multi-task while maintaining accuracy and courtesy.
• Proficient with Microsoft Office applications (Word/Excel/Outlook).

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the appropriate tax professional.
• Schedule clients according to their preferences.
• Ensure client needs are met during in-person, phone, or virtual service.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking

Time-management

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and coordinate scheduling with tax professionals. You will help ensure a smooth client experience across in-person, phone, and virtual channels, while keeping the office organized and welcoming.

This role supports franchise offices and is seasonal in nature. Qualified candidates will have prior customer service experience, the ability to multitask, strong organizational skills, and