Seasonal Client Service Concierge (Receptionist)

H&R Block, Inc.; Rainsville (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match customers with the right tax expert.

You will schedule appointments and help ensure every client leaves satisfied, whether in person, over the phone, or virtually. Ideal candidates bring experience in fast-paced customer service, strong organization, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Phone etiquette

Scheduling

Organization

Education

High School Diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match customers with the right tax expert.

You will schedule appointments and help ensure every client leaves satisfied, whether in person, over the phone, or virtually. Ideal candidates bring experience in fast-paced customer service, strong organization, and proficiency with Microsoft Office.