Client Services Concierge (Receptionist)

H&R Block, Inc.; Pantego (TX); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily office operations in person during tax season.

The role involves assisting tax professionals, maintaining a professional office environment, and handling confidential client information with discretion. Evening and weekend availability is required to meet client needs during peak season.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Kenntnisse

Interpersonal communication

Client-centric mindset

Multitasking

Organizational skills

Attention to detail

Basic computer skills

Evenings/weekends availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily office operations in person during tax season.

The role involves assisting tax professionals, maintaining a professional office environment, and handling confidential client information with discretion. Evening and weekend availability is required to meet client needs during peak season.