In-Person Client Services Concierge (Receptionist)

H&R Block, Inc.; Pinetop-Lakeside (AZ); Sur place; USD 21 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

Work-life support

Résumé du poste

H&R Block is seeking an aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, managing check-in, scheduling, and coordinating with tax professionals to ensure a smooth, professional experience.

You'll support daily office operations, handle confidential information, and collaborate with team members. Evening and weekend availability during tax season is required for success in this fast-paced environment.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Office software

Scheduling familiarity

Formation

High school diploma/GED

Outils

Microsoft Office

Microsoft Teams

Scheduling systems

Description du poste

H&R Block is seeking an aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, managing check-in, scheduling, and coordinating with tax professionals to ensure a smooth, professional experience.

You'll support daily office operations, handle confidential information, and collaborate with team members. Evening and weekend availability during tax season is required for success in this fast-paced environment.