Client Service Pro & Receptionist — Flexible Schedule

H&R Block, Inc.; Lincoln (IL); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Lincoln, IL to greet clients, answer phones, and connect them with the right tax professional. You will deliver a warm, welcoming experience while handling scheduling and special requests.

Ideal candidates have experience in fast-paced environments and customer service, with strong multitasking and organizational skills. A high school diploma is preferred; flexible scheduling and multiple locations may apply.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is required.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Lincoln, IL to greet clients, answer phones, and connect them with the right tax professional. You will deliver a warm, welcoming experience while handling scheduling and special requests.

Ideal candidates have experience in fast-paced environments and customer service, with strong multitasking and organizational skills. A high school diploma is preferred; flexible scheduling and multiple locations may apply.