Client Service Concierge (Receptionist) – Tax Season

H&R Block, Inc.; Lincoln (MA); In loco; USD 21.000 - 37.000; Tempo pieno

Descrizione del lavoro

H&R Block in Lincoln, MA is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for every client. You will greet visitors, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multi-tasking, and the ability to work evenings and weekends during tax season. Training is provided, and this position can lead to office leadership or tax-prep opportunities.

Competenze

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and digital tools.
• Availability to work evenings and weekends during tax season.

Mansioni

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality.

Conoscenze

Client Service

Interpersonal Skills

Multitasking

Organizational Skills

Computer Literacy

Scheduling Systems

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Teams

Scheduling systems

Descrizione del lavoro

H&R Block in Lincoln, MA is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for every client. You will greet visitors, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multi-tasking, and the ability to work evenings and weekends during tax season. Training is provided, and this position can lead to office leadership or tax-prep opportunities.