Client Service Concierge — Seasonal Receptionist

H&R Block; Greeneville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block seeks a seasonal Client Service Professional/Receptionist to deliver warm, helpful service to clients. You will answer phones, greet clients, and help connect them with the right tax professional for their needs. Scheduling and follow-up support ensure client expectations are met across in-person, phone, and virtual channels.

The role emphasizes multitasking, strong organization, and proficient use of Microsoft Office in a fast-paced franchise office environment.

Qualifications

• Experience working in a fast-paced environment.
• Prior customer service experience is preferred.
• Ability to multi-task and stay organized.
• Strong time-management and reliability.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Ensure client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.

Skills

Fast-paced environment

Customer service

Multitasking

Time management

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block seeks a seasonal Client Service Professional/Receptionist to deliver warm, helpful service to clients. You will answer phones, greet clients, and help connect them with the right tax professional for their needs. Scheduling and follow-up support ensure client expectations are met across in-person, phone, and virtual channels.

The role emphasizes multitasking, strong organization, and proficient use of Microsoft Office in a fast-paced franchise office environment.