Client Services & Benefits Specialist

Virginia-Department-of-Social-Service; Chatham (VA); On-site; USD 36,000 - 65,000; Full time

Job summary

Virginia Department of Social Services is seeking a detail‑oriented applicant to screen clients for benefits, interview applicants, and assist with completing applications. The role requires assessing needs, providing information on programs, and coordinating referrals to services within the agency's guidance.

The successful candidate will maintain client records, schedule appointments, and support disaster/emergency shelter operations when needed.

Qualifications

• High school diploma with relevant coursework in social work or related field.
• Relevant work experience in public administrative support is acceptable.
• Ability to conduct interviews and assess client needs.

Responsibilities

• Screen clients for benefits and services.

Skills

Customer service

Interpersonal skills

Effective communication

Data gathering

Assessment and counseling

Education

High school diploma

Post-secondary coursework in social work

Tools

Word processing

Spreadsheets

Office equipment

Job description

Virginia Department of Social Services is seeking a detail‑oriented applicant to screen clients for benefits, interview applicants, and assist with completing applications. The role requires assessing needs, providing information on programs, and coordinating referrals to services within the agency's guidance.

The successful candidate will maintain client records, schedule appointments, and support disaster/emergency shelter operations when needed.