Family Services Administrative & Case Support Specialist

Virginia-Department-of-Social-Service; Suffolk (VA); On-site; USD 38,000 - 47,000; Full time

Job summary

Virginia Department of Social Services in Suffolk, VA, seeks a Human Services Assistant II to provide administrative and case support within the Family Services Division under supervision.

Responsibilities include maintaining client records, processing case actions, assisting with Title IV‑E eligibility packets, and ensuring data accuracy in OASIS while supporting caseworkers with meetings and documentation of placements.

Qualifications

• High school diploma or GED required, with experience in general office work, customer service, data entry.
• Demonstrated ability to communicate effectively both orally and in writing.
• Valid driver’s license required.

Responsibilities

• Maintain client records by filing and uploading materials; draft correspondence and process case actions.
• Assist with CSA packages, Title IV‑E eligibility, and related documents within required timelines.
• Audit and update OASIS data; pull performance and data quality reports.
• Support caseworkers with meetings, scheduling, and documentation for placement or changes.

Skills

Communication

Customer service

Data entry

Team player

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Virginia Department of Social Services in Suffolk, VA, seeks a Human Services Assistant II to provide administrative and case support within the Family Services Division under supervision.

Responsibilities include maintaining client records, processing case actions, assisting with Title IV‑E eligibility packets, and ensuring data accuracy in OASIS while supporting caseworkers with meetings and documentation of placements.