Client Services Associate - Flexible Schedule & Growth

Jackson Hewitt Tax Service Inc.; Clarksburg (MD); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Bonus package

Flexible schedule

Identity theft protection

Discount program

Wage access

Rewards marketplace

Advancement opportunities

401(k) matching

Tax training

Tax education

EA materials reimbursement

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for visitors, ensuring exceptional client experiences and providing essential support in our offices. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

We welcome all work backgrounds; compensation starts at $12.00 per hour with opportunities for advancement, paid training, and a range of

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Distribute marketing materials and follow up with clients.
• Keep clients engaged during wait times and provide essential support.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Customer service experience

Job description

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for visitors, ensuring exceptional client experiences and providing essential support in our offices. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

We welcome all work backgrounds; compensation starts at $12.00 per hour with opportunities for advancement, paid training, and a range of