Client Service Associate — Flexible Schedule & Growth

Jackson Hewitt - 1766; Hardinsburg (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Identity Theft Protection

Competitive bonus package

Free tax preparation training

Job summary

Jackson Hewitt - 1766 seeks a Client Service Associate to be the friendly face for all visitors, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, and follow up with prospects while distributing marketing materials and keeping clients engaged during wait times.

This role emphasizes strong communication, a customer-first attitude, and willingness to learn and grow within a welcoming retail environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred.

Responsibilities

• Engage with clients and provide friendly, helpful service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and prospects.
• Keep clients engaged during wait times and answer questions.
• Support office operations to ensure smooth client experiences.

Skills

Interpersonal communication

Customer service

Retail experience

Problem solving

Attention to detail

Job description

Jackson Hewitt - 1766 seeks a Client Service Associate to be the friendly face for all visitors, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, and follow up with prospects while distributing marketing materials and keeping clients engaged during wait times.

This role emphasizes strong communication, a customer-first attitude, and willingness to learn and grow within a welcoming retail environment.