Customer Experience Associate - Flexible Schedule & Growth

Jackson Hewitt - 1766; Williamsburg (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + competitive bonus package

Flexible Schedule Options – Work that…

Free Identity Theft Protection through

Corporate discount program through AvM

Earned Wage Access

Discount and Rewards Marketplace

Opportunities for advancement within

401-K matching program

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for all visitors, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, and follow up with past and potential clients.

The role involves distributing marketing materials, keeping clients engaged during wait times, and contributing to a positive journey with us while supporting the team in a fast-paced retail environment.

Qualifications

• Strong interpersonal and communication skills required.
• Experience in a fast-paced retail environment preferred.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred.

Responsibilities

• Engage with clients and act as the friendly face for our offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Contribute to a positive client experience and support senior staff as needed.
• Assist with day-to-day operations and sales goals.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Basic computer skills

Troubleshooting

Sales experience

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for all visitors, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, and follow up with past and potential clients.

The role involves distributing marketing materials, keeping clients engaged during wait times, and contributing to a positive journey with us while supporting the team in a fast-paced retail environment.