Client Service Team Lead for Growth & Impact

Fairygodboss; Norfolk (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity, inclusion, and belonging

Continuous learning and development

Best-in-class benefits

Company-paid time off for volunteering

Job summary

Fairygodboss is hiring a Client Service Team Manager in Norfolk, Virginia. This role involves leading a team that addresses client challenges, ensuring quality service and operational efficiency. Candidates should have at least 5 years of client service experience and 3 years in a leadership role.

You’ll be part of an inclusive culture that supports career growth and personal well-being, with company-paid time off for community service and a strong commitment to diversity and ethics.

Qualifications

• 5+ years of client service experience.
• 3+ years of people leadership experience.
• Military experience valued for discipline and problem-solving.

Responsibilities

• Lead the team's daily activities and ensure quality standards.
• Coach and develop team members through training and evaluations.
• Manage escalations and resolve client issues effectively.
• Implement strategic goals and partner across the organization.

Skills

Client service experience

Leadership

Project management

Education

Military experience or equivalent practical experience

Job description

Fairygodboss is hiring a Client Service Team Manager in Norfolk, Virginia. This role involves leading a team that addresses client challenges, ensuring quality service and operational efficiency. Candidates should have at least 5 years of client service experience and 3 years in a leadership role.

You’ll be part of an inclusive culture that supports career growth and personal well-being, with company-paid time off for community service and a strong commitment to diversity and ethics.