Customer Service Manager — Lead Client Experience

Talentify; Crozet (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Paid time off

Training & development

Job summary

Talentify is seeking a Customer Service Manager in Virginia to lead a dedicated customer service team for an insurance agency. The role focuses on delivering exceptional client experiences, coordinating with internal teams, and driving responsive service to community members.

You will develop service policies, mentor staff, and manage daily operations while seeking internal growth opportunities for driven, sales-minded successors.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Team training

Job description

Talentify is seeking a Customer Service Manager in Virginia to lead a dedicated customer service team for an insurance agency. The role focuses on delivering exceptional client experiences, coordinating with internal teams, and driving responsive service to community members.

You will develop service policies, mentor staff, and manage daily operations while seeking internal growth opportunities for driven, sales-minded successors.