NextGen Client Success Leader

Fairygodboss; Tempe (AZ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Best-in-class benefits starting on Day 1

Company-paid time off for volunteering

Mentorship opportunities

Job summary

Fairygodboss is looking for a Client Service Manager - NextGen to lead a team in Tempe, Arizona. In this role, you will drive client satisfaction by solving challenges and providing mentorship to your team. Your responsibilities will include overseeing client escalations, ensuring quality service, and maintaining a positive work environment.

The ideal candidate has at least five years of client services experience and three years in leadership. A culture of collaboration and in inclusivity is central to this position, along with opportunities for professional growth and development.

Qualifications

• Five years of client service experience is required.
• Three years of experience leading teams.
• Familiarity with WFN-NextGen is necessary.

Responsibilities

• Lead a team that resolves client challenges.
• Motivate and train associates while providing feedback.
• Manage high-priority client escalations.

Skills

Client satisfaction

Project management

Leadership

Communication

Job description

Fairygodboss is looking for a Client Service Manager - NextGen to lead a team in Tempe, Arizona. In this role, you will drive client satisfaction by solving challenges and providing mentorship to your team. Your responsibilities will include overseeing client escalations, ensuring quality service, and maintaining a positive work environment.

The ideal candidate has at least five years of client services experience and three years in leadership. A culture of collaboration and in inclusivity is central to this position, along with opportunities for professional growth and development.