Executive Client Success Lead Key Accounts

Fairygodboss; San Dimas (CA); On-site; USD 94,700 - 192,100; Full time

Benefits offered by this job

Best-in-class benefits

Ongoing training and development

Company-paid time off for volunteering

Job summary

Fairygodboss is seeking a leader for client and talent management, maintaining relationships and ensuring the delivery of world-class service. Candidates should have substantial experience in managing small and mid-sized clients, backed by strong analytical and leadership skills.

The role necessitates a strong familiarity with Salesforce and Microsoft Office, especially in executing strategies that enhance client retention and satisfaction.

Qualifications

• At least eight years in strategic account management with small and mid-sized clients.
• Five years of experience in General Management, Sales, or Client Success Management.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Manage client relationships to deliver exceptional service.
• Lead Key Accounts HR Business Partners and guide their performance.
• Monitor progress against Key Performance Indicators for success.

Skills

Client Management

Leadership

Presentation Skills

Analytical Skills

Problem-Solving

Education

Bachelor's Degree

MBA or Advanced Degree

Tools

Salesforce CRM

Microsoft Office Suite

Job description

Fairygodboss is seeking a leader for client and talent management, maintaining relationships and ensuring the delivery of world-class service. Candidates should have substantial experience in managing small and mid-sized clients, backed by strong analytical and leadership skills.

The role necessitates a strong familiarity with Salesforce and Microsoft Office, especially in executing strategies that enhance client retention and satisfaction.