Client Service Team Lead - Elevate Service Quality

Fairygodboss; El Paso (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Fairygodboss is seeking a Team Lead Client Service Specialist in El Paso, Texas, to provide leadership and oversight to the client service team. You will ensure efficient daily operations and high-quality service delivery while training and mentoring team members.

The ideal candidate will have a Bachelor’s degree, at least 3 years of experience, and strong skills in communication, collaboration, and customer service.

Join us in fostering an inclusive and diverse workplace!

Qualifications

• At least 3 years of relevant experience.
• At least 1 year of people leadership experience.

Responsibilities

• Lead daily team activities to ensure work is completed on schedule.
• Serve as a resource for team members on responsibilities and goals.
• Monitor quality of client interactions and evaluate calls.

Skills

Effective communication

Strong collaboration skills

Time management

Customer service

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Fairygodboss is seeking a Team Lead Client Service Specialist in El Paso, Texas, to provide leadership and oversight to the client service team. You will ensure efficient daily operations and high-quality service delivery while training and mentoring team members.

The ideal candidate will have a Bachelor’s degree, at least 3 years of experience, and strong skills in communication, collaboration, and customer service.

Join us in fostering an inclusive and diverse workplace!